Anker Reviews

Recently the hinge of my headset broke and support refused to provide me with any type of assistance as warranty expired.
I wanted to pay for the repair or at least buy the spare part but apparenly they do not offer after sale support for their products after warranty expired. To be avoided.

The first soundcore flare+ had issues with connections. Just would not pair. So I contacted Anker and WITHOUT HAVING RECEIVED THE DEFECTIVE UNIT they sent me a replacement and asked me to send the defective unit back (this was about 2 yr ago) when I got the replacement. First excellent experience.

Today, the replacement would power up and SAY it's paired--but no sound. Contacted a live person at Anker and he walked me through the re-setting process.

Took about 5 minutes to do this over the phone. Now I have sound again.

Excellent customer service in my opinion.

They send products to a wrong address so you will never receive it nor money back.
Mine was delivered to a wrong country how come would that happen?
The support just says they see that the parcel was "delivered".

Nebula has scammy marketing.

OG Nebula sponsorer on kickstarter.

I got an instragram ad saying that if I reach out to support I could still get a thanksgiving deal on the new laser model. Nebula took literally weeks to respond. And finally when they did, said they couldn't.

I really hope this newest product fails, horrible way to make enemies before even having me as a customer.

Their support is ABYSMALLY slow at responding. What if I had product issue over the holidays?

The Eufy product line is a joke. Barely lasts past the warranty period which is intentionally as short as legally possible.

Delighted with the service. My original order went missing with the courier but a quick email to Anker and they sent out a replacement immediately. They then continued to stay in touch to ensure my order arrived safely and then another week later emailed to check we were happy with the product. Would recommend highly. We bought a magsafe charger for an iPhone 14 Pro and it works a treat ???

Ordered a pair of men's glasses then a week later they email me saying they no longer have the stock so can they send me some Pink headphones.
Given the ridiculousness of this suggestion, it must be automatically generated which I'm guessing that the original sunglasses offer was never real, just a deceitful trick to get me on the hook.
Never again will I be fooled by Anker as I'll never use them again.

I use to LOVE their products but the customer service is SO BAD, I’ve decided to return my recent purchases. Cyber Monday Anker was having a sale, the web-page could not handle all the traffic and was acting strange. It put things on sale for .99 when apparently they weren’t ,99. I called customer service and they basically said I’m delusional and never saw the product for .99, then I asked them to send me the other product that IS .99, they said they can’t do it.

STAY AWAY!!!!

Two weeks in and. No delivery, customer service want me to wait another ten days, but they can’t even track the package or speak to the courier. Haven’t had customer service as arrogant of consumer rights as this for a long time. It’s obviously operated from China … and they just don’t care.

Top Class
The products this company sell are high quality. The firm operates efficiently and delivers the goods when they say. The customer support is brilliant, fast response with the answers to your questions. I would have no hesitation in recommending Anker from my experience and will most definitely buy future power products from this company. Well done customer support.

I bought an Anker 757 Powerhouse last week.
For £1199.
This week it is on sale for £1089.
I contacted Amazon and Anker to ask for a return/refund, so I could purchase at the lower price.
I immediately received a reply off Anker, assuring Me a refund of £110 will be processed.
Amazing customer service and public relations 5*

Buy via their Amazon store, any issues are quickly resolved then (proof of purchase etc).
this IS Ankers chosen wasy to sell anyway.
-had a minor problem with the buds; the usual fault finding emails exchange, then Anker just sent me a replacement pair. Great.
Excellent, as has all many other Anker chargers, torch and cables I've purchased.

Purchase an Anker USB C cable through Costco Next.

My cable failed with a years use. My Anker cable is supposed to be guaranteed for life. This is why I paid a premium to purchase it.

The other reviews and stories are true, customer service was indifferent, and asked me to jump through many hoops to get my cable replaced. First they asked me to send a picture of the cable, and I did. Then in a second email they asked for a post office receipt. Anker is all about itself and not the customer.

A cable that cost them pennies to manufacture, and that I paid $16 to purchase.

Emails interactions were horrible, and not customer focused.

I will not purchase Anker products again.

No warranty with product. I purchased anker soundcore earbuds from Amazon, had an issue within the warranty period so I contacted Anker support. They made me send proof or purchase and a photo etc, I did all that and they agreed to send a replacement. They never sent the replacement and they stopped replying to my emails. Disgraceful customer service.

The charge case for the earbuds ceased to accept any charge. Given that a no quibble guarantee was said to be the company's policy I was disappointed to find I had to engage in an exchange of emails with what seemed like delaying questions, even being asked for a video of the non functioning charger connection. Finally I am told that there will be a delay and that I am to be sent a replacement charge case only and that is to be in black whilst my original case and the remaining ear buds are white. I don't believe this meets the company's obligation towards the consumer.